Suffolk Horse Society The Charity that cares for the Suffolk Punch Founded 1877
Patron HRH The Princess Royal

Equine Passports: Complaints

Suffolk Horse Society Complaints & Appeals
Relating to the Society’s Responsibilities as a Passport Provider
The Suffolk Horse Society strives for a high standard in its responsibilities as a passport provider but there may be occasions when something goes wrong. When that happens, we would encourage you to tell us about your comments or complaints so we can put things right. Complaints may be made verbally in the first instance by telephoning the Society’s office but should be followed up in writing, either by letter or e-mail.  Your name and contact details must be included.

Complaints Procedure

  • We will provide written acknowledgement of the complaint.
  • We will confirm how the complaint will be dealt with, by whom and within in what timeframe. Complaints will normally be considered by the Breeding Committee, which is a Committee of the elected Council of Trustees.
  • We will investigate the complaint and provide written confirmation of the outcome of the complaint.
  • If the complaint cannot be resolved in the short-term a letter will be sent to you within eight weeks of the original complaint, clearly explaining why we have been unable to resolve the matter.
  • Records of any complaints received will be kept by the Society for two years from the date of the initial communication and will be made available for inspection if necessary. The records will include the name of the complainant, the substance of the complaint and the actions taken in resolution.

Appeal Procedure
If the complainant is not satisfied with the suggested solution/process, he or she may appeal in writing to the Society detailing the cause of dissatisfaction

  • We will provide written acknowledgement of the appeal.
  • The appeal will then be considered by the Executive Committee of the Council, which will agree a course of action.

Foal Watch

🌝 Welcome to the World 🌝

 

04/06/17 Nedging Rose

02/06/17 Grane Valley Judith

30/05/17 Chatsworth Princess Beatrice

19/05/17 Grane Valley Davie

18/05/17 Tas Valley Gina

18/05/17 Eyke May

12/05/17 Holbeache Quill

10/05/17 Farnsfield Fay

07/05/17 Newpole Morpheus

07/05/17  Holbeache Quest

04/05/17 Holbeache Quincy

03/5/17 Ballaseyr Mandy

26/04/17 Colony Dorothy

23/04/17   - Ruby

25/04/17 Euston Sir Percival 

21/04/17 Farnsfield Fluke

17/04/17 Euston Sir Galahad

09/04/17  Pickworth Violet

08/04/17   Samford Emerald

04/03/17   Tas Valley Hope's Glory

26/01/17  Bluegum Lady Alice

Please don't forget to notify the SHS Office if you have a Suffolk birth, within a week of the birth, for monitoring of the breed and to receive your Foal Package.

Send a photograph and a few words on how the foal is doing to the SHS Office for sharing here.

IMPORTANT - Horse Passports

Attention all Suffolk horse owners.

Is your Equine Passport up to date? UK Equine Passport legislation changed on 1st January 2016.  You MUST tell us IMMEDIATELY if

  • your horse has died and you have not returned the passport
  • if you have bought a horse and not arranged for the passport to be endorsed into your name

Trading standards can fine owners in possession of incorrect passports.  Click here to see the Legal Responsibility of Owners.

Get in touch

Tel: 01394-380643
Email:  sec@suffolkhorsesociety.org.uk

Latest news

Keep Up To Date Here!

Information on fees for Registrations, Transfers etc can now be found under Horse Business, Fees... 


The First Ever SUFFOLK DAY this June 25th

Our Suffolks' were very popular at the SAA School Farm & Country Fair Day, Thursday 20th April 2017

Video - SAA School Farm & Country Fair Day

Our new Education Pack was also launched at the event & proved of great interest to teachers & teaching staff

More about the Education Pack coming soon!

 


 Affiliated Shows 2017     

Unaffiliated Shows 2017 

 

Sherborne Castle Country Fair & Rare Breeds Show

29th May 2017

Sherborne Castle, Dorset DT9 5NR

http://www.sherbournecountryfair.com


Suffolk Spectacular 2017

Sunday 17th September 2017 at Marks Hall, Coggleshall, Essex CO6 1TG

More details will be in the Summer issue of the Society's magazine and here!


 

 

 

 Click on the image to report a case of 

GRASS SICKNESS  


ROYAL NORFOLK SHOW - PLEASE NOTE 

The dates for this show are Wednesday 28th and Thursday 29th June 2017 this is a correction to the details shown in the spring issue of the Suffolk Horse Society magazine.

Contact Ms Kim Austin, Equine Co-ordinator, Tel: 01603 731963 Email: kim.austin@rnaa.org.uk


  Forms for Turnout Grants now available here!  Turnout Grants

Heritage Lottery Fund - New Grant